Privacy policy
At LisianFemme, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our online store and purchase our products including trousers, blouses, sweaters, and suits.
We comply with international privacy regulations including the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).
Information We Collect
We collect the following types of information:
- Personal Identification Information: Name, email address, shipping address, and billing information
- Order Information: Products purchased, order history, and payment details
- Technical Information: IP address, browser type, device information, and browsing behavior on our site
- Communication Data: Correspondence through email and customer service inquiries
How We Use Your Information
We use your personal data for the following purposes:
- To process and fulfill your orders for our clothing products
- To provide customer support and respond to your inquiries
- To send order confirmations, shipping notifications, and transaction-related communications
- To improve our website functionality and user experience
- To prevent fraud and ensure the security of our services
- To comply with legal obligations and enforce our terms of service
Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your data with:
- Service Providers: Payment processors, shipping carriers, and IT service providers necessary for order fulfillment
- Legal Compliance: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
All third-party service providers are contractually obligated to protect your data and use it only for the services they provide.
Data Storage and Retention
Your personal data is stored securely and retained only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
- Order information is retained for 7 years for tax and accounting purposes
- Customer service communications are retained for 3 years
- Technical data is anonymized after 2 years
Data Security Measures
We implement appropriate technical and organizational security measures to protect your personal data, including:
- SSL encryption for all data transmissions
- Secure payment processing through PCI-compliant providers
- Regular security assessments and monitoring
- Limited access to personal data on a need-to-know basis
- Secure data storage with encryption at rest
Your Privacy Rights
Under GDPR, CCPA, and other privacy laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Object to processing of your data
- Request data portability
- Withdraw consent where processing is based on consent
- Opt-out of the sale of personal information (CCPA)
To exercise these rights, please contact us at [email protected].
International Data Transfers
As an international e-commerce business, your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete such information.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected].