Faq
Frequently Asked Questions
Order & Shipping
What shipping methods do you offer?
We provide standard and express shipping options. Standard shipping typically takes 5-7 business days, while express shipping delivers within 2-3 business days. Shipping costs vary based on your location and selected method.
How can I track my order?
Once your order ships, you will receive a confirmation email containing your tracking number and a link to monitor your package's delivery status.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping times and costs depend on the destination. Customs fees and import duties are the responsibility of the recipient.
Products & Sizing
How do I choose the right size for trousers and blouses?
We provide detailed size charts for each product category. Please refer to the specific measurements provided on each product page. For trousers, we recommend checking waist, hip, and inseam measurements. For blouses and sweaters, focus on bust and length measurements.
Are your suits available as separates?
Most of our suits are sold as complete sets, but we do offer some blazers and trousers as separate items. Please check individual product descriptions for availability.
What materials are used in your clothing?
We use high-quality materials including cotton, wool, polyester blends, and other premium fabrics. Each product page includes detailed information about fabric composition and care instructions.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn items with original tags attached. Items must be in original condition with all packaging. Return shipping costs are the customer's responsibility unless the item is defective or incorrect.
How do I initiate a return or exchange?
Please contact our customer service team at [email protected] with your order number and reason for return. We will provide you with return instructions and address.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect your returned items. The refund will be issued to your original payment method.
Payment & Security
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payments are processed through secure, encrypted systems to ensure your financial information remains protected.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect all transactions. We do not store your complete payment details on our servers.
Customer Service
How can I contact customer service?
For any questions or concerns, please email us at [email protected]. Our team typically responds within 24 hours during business days.
Do you offer alterations or custom sizing?
Currently, we do not offer custom alterations or sizing. All items are available in our standard size ranges as shown on our product pages.